PTC OFF CAMPUS DRIVE

About PTC :

PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.

Job Description

PTC® is looking for talented, enthusiastic, and career-minded individuals to join our Core Technical Support Delivery team where you will have the opportunity to work with PTC’s Product Lifecycle Management (PLM) Product Line. Within a global team, you will provide support for PTC's Windchill® based PLM systems. Your task will be to analyse and investigate technical issues, and to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting good customer service experience.

Role

Product Analyst

Experience

0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills

Basic Qualifications
  • Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar field
  • Experience working with technically diverse teams. Strong verbal and written communication skills for English is required, however, other international languages such as German, French is a plus
Location

Pune

Preferred Skills

Requirements Non-Technical:

  • A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. A strong background in technical and customer support is desired.
  • The ability to effectively manage multiple urgent issues in parallel.
  • The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations.
  • The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission.
  • Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical:

  • Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
  • Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc.
  • Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
  • Object-Oriented programming background preferably in Java.
  • An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
What We offer You
  • A challenging, dynamic environment where you will be dealing with our most prestigious clients
  • High motivation for stronger career path and self-development opportunities in an international company
  • Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program for a short span
  • Working in a multicultural and global team
  • Competitive salary and other benefits
Apply now